Let’s face the truth!
Visitors will always have questions about your brand regardless of how well-built and informative your website is. They prefer asking direct questions and getting instant answers. Now, it is not humanly possible to answer visitor queries all day long. It is not feasible even if you have employees working for your company. Here, chatbot plugins come into play.
AI Chatbot Plugins
We are living in the world of Artificial Intelligence. How about utilizing this incredible technology to answer your visitors’ questions? AI-integrated chatbots are great when it comes to handling customer interactions. A chatbot integrated into your site will automatically respond to the queries. It has some preset responses that are useful to handle the questions initially. It also helps in streamlining the workflow of your support team. These chatbots can also categorize queries and redirect visitors to specific departments. Most importantly, the chatbots can collect user data for the future.
You can also implement machine learning, so the responses from chatbots become more natural. Customers will be happy to receive responses that are aligned with their interests. There are different types of modern chatbots available for WordPress sites. Now, the question comes – which chatbots to install?
So, let’s find out the best WordPress chatbots of 2023:
- Zendesk
- Smartsupp
- Tidio
- HubSpot
- Gobot
Before we know about the features, usability and other information of these amazing WordPress chatbots, let’s dive in deep to unearth the incredible benefits.
WordPress Chatbots
Apart from customer interaction, chatbots offer an agglomeration of benefits that will help your brand grow.
Chatbots – with the name itself, you can understand that it is a robot dedicated to performing different types of chats. It is basically a software tool that utilizes AI to produce a human conversation. It is a smart substitute for live chat. Also, live chat can be expensive and sometimes not that time coherent for some companies.
Reports show that:
- 90% of FAQs are solved through chatbots.
- 69% of visitors prefer communicating with a chatbot.
- 75% of business owners are pleased with the results provided by chatbots.
- 80% of online store owners implement chatbots for providing product details.
The best part of chatbots is they can address more than one conversation at once. On the contrary, if you ask a person to answer dozens of questions simultaneously, they can soon become overwhelmed.
WordPress chatbots come with a range of plugins and are also compatible with third-party implementations. These chatbots can be used on any site that is built on WordPress. Chatbot plugins are designed to get connected with various channels and perform the required functions. These include collecting valuable data from customers, generating leads, and more. Chatbots are used by several industries:
- Travel & Tourism
- Food Delivery Services
- Grocery Stores
- Healthcare
- E-commerce
- Customer Service
- Banking & Finance
Now let’s have a more perspicuous look into the features of the best chatbot plugins.
Zendesk
Zendesk is a software solution that serves customer support purposes. It is amazingly simple, and the customer service of Zendesk allows businesses to care for their customers. It works with AI and Machine Learning to provide personalized and faster customer interaction whenever required. With Zendesk, companies can bolster the working methods of support agents and provide seamless assistance to achieve customer loyalty.
The chatbot for Zendesk is called the Answer Bot. It is based on a deep learning model. The chatbot gathers all information required to troubleshoot various problems. It can also raise tickets to direct communication to a qualified representative. It is known for its scalability and many businesses (big or small) utilize Zendesk to provide apt customer services. No matter in which part your business is located, Answer Bot can provide multilingual support as well.
The key factor with Answer Bot is it continues to learn even after deployment. Thus, it independently trains itself to provide more personalized interactions as required. There’s more, this chatbot does not have operating hours and continues serving around the clock. It excels by reducing repetitive tasks by instinctively filling informational gaps and preloading customer details for an existing ticket.
Smartsupp AI chatbots for WordPress
Smartsupp is a free chatbot built for WordPress themes. It is generally used as a personal shopping assistant that can combine live chats, chatbots and video recording. It has a feature that allows you to see who is browsing your store and their interests in specific products. Accordingly, the chatbot can commence conversations to initiate the buying process. This AI chatbot for WordPress supports 7 different languages.
Its initial messaging technology addresses three types of customers. Alert messages for visitors in the queue, letting them know that the representatives are busy, greeting messages for new and returning customers. The conversation process allows customers to select their desired products, place orders and get discounts (if applicable). The chatbot is GDPR compliant which ensures that is completely safe and secure. The best part is, it offers a mobile app for both Android and iOS so that customers can have live replies no matter where they are located.
Tidio Chatbot Integration for WordPress
Tidio is another WordPress chatbot that offers more than a dozen of templates. It helps to offer discounts, collect leads and recover abandoned carts. It is different from others as it allows business owners to create customized conversations. It features a drag-and-drop editor that you lows to create conversations right from scratch. It triggers conversation based on defined actions. Also, the triggers can be customized to reach out to customers at the right moment.
Automated conversations help in collecting emails, tracking customer engagement, sending information directly to the CRM, and adding tags. It automatically engages prospective customers at the right moment in the entire journey and provides answers instantly. It has a large customer service suite that includes email integrations and live chat. The chatbot is easy to use as it comes with a clean interface. It supports multiple new-age features to serve various requirements.
The customer experience solution is notable as it helps in scaling your marketing efforts, customer support service and a lot more. Tidio chatbot solutions for WordPress offer email and messenger integration. This means businesses can engage multiple communication channels through a single tool. The chatbot supports multiple devices and is fully responsive. The lightweight tool will surely enhance your site performance no matter what device it is.
HubSpot
Similar to Zendesk, HubSpot is a sale-centric CRM platform. Along with a chatbot, it offers an entire suite of features to boost customer service. It offers WordPress automation tools that help in customization and fit the widget according to the look and feel of a website. Here too, the conversation can be customized to suit various pages in the platform. The conversations get automatically saved and stored in the inbox or timeline. This allows us to view previous conversations and what was the customer experience. These chatbots are also helpful for scheduling meetings and appointments, qualifying leads, and answering questions.
The chatbot builder is equipped to create natural and friendly conversations with customers. Its features allow automatic follow-up after a certain period of a conversation window. The CRM system helps in managing pre-designed forms for generating leads, and contacts. The live chat feature helps in boosting customer relationships.
The contacts’ information can be seamlessly synced to the CRM for managing the entire audience from the dashboard. The built-in analytics can be used for traffic sources, and this continues to improve the site's performance. Also, HubSpot enables pipeline management, reporting, email management and prospect tracking. HubSpot chatbots can be used for free, however, it will allow some limited features.
Gobot WordPress Chatbots
Gobot is an incredible conversational AI for websites that automatically generate leads, helps to find the best products along with answering customer inquiries. The features help in scheduling appointments and collecting customer feedback. Online stores are benefitted by collecting real-time data for developing customized messages and smart follow-up questions. With the customization features, business owners add their company’s logo, set widget positions on the page and match colour palettes.
Moreover, it has a segmentation feature that allows companies to segregate users into various groups to target email campaigns based on visiting behaviours. Installing and publishing becomes easier and simpler. All you need is to install the plugin, choose any template from the many available, and build customized conversations through drag-and-drop builder. The conversation can be triggered when the visitors reach a particular spot on the webpage or a moment when they are most engaged with your products or services.
From online stores to e-learning platforms, Gobot suits every type of website. The customer information it collects is acquired from forms, polls, surveys, etc. The visitor’s email address can be automatically archived to build the list for email marketing campaigns. The chatbot also supports calendar functionality.
Integrating Chatbots in WordPress
Integrating chatbots in WordPress can be done through chatbot builders. These usually come with a drag-and-drop feature with built-in templates. So, getting started is never a hassle. You can also seek professional help for WordPress plugin recommendations based on the type of your website.
You can decide on the chatbot interaction interface and take control after integrating it into your WordPress. You may have to write possible scenarios based on the business type so that the chatbot reacts accordingly when serving visitors’ inquiries. The chatbot will automatically raise an alert to a customer support agent to take over the situation if it fails to provide appropriate answers. After all, a chatbot has some limitations after several answers in a single phase.
Whatsoever, WordPress chatbots are designed to be user-friendly with easy drop-down lists. Also, most service providers offer round-the-clock support services so that you can quickly find a resolution in case your chatbot experiences any issues.
Technologies Adapted by AI Chatbots for WordPress?
You can install the WordPress chatbots from the backend. Moreover, you can add a Facebook Messenger chatbot to your Facebook page. Similarly, a chatbot can be added to answer WhatsApp conversations. Considering the modern setups, it has become easier to integrate a chatbot into various platforms.
We know that chatbots run on AI. However, the language it understands, or the NLP process is based on machine learning. Machine learning helps these chatbots quickly grasp what a customer is trying to say. Enhancing user experience with chatbots becomes easier if they are paired with machine learning. Machine Learning will train the chatbots to provide better assistance which is not possible through a traditionally programmed system. This is required if you need to solve a range of questions or tasks for your business.
Implementing a chatbot without machine learning is like hiring an assistant without much knowledge. For an advanced approach, machine learning is pivotal for the chatbots.
Conclusion
Choose an appropriate chatbot for your website to save time and money. In 2023, there are countless chatbots available on the Internet. Therefore, consult your needs with a professional web developer at TaskerWeb and make things easier.
Having an appropriate chatbot will not jeopardize the other functionality of your website. Moreover, your employees don’t have to answer the same question over and over again. Instead, they can offer valuable insights about the products or services. Implementing chatbots is no longer a fancy or luxury for any business. If you want to enhance customer relationships, think of raising the level of customer satisfaction. Integrating chatbots is one of the ways through which you can achieve this objective.
Remember, a chatbot will never get frustrated handling an inquisitive customer. Even if it fails to a point, it will simply hand it over to a human hand. From there on, your representatives can provide better answers to soothe the customer. The best part of chatbots is they can address more than one conversation at once.
It’s never too late if you want to serve your customer in a better way. Install the best chatbot plugins and experience the power of AI.
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